Company

Country

Project description

Highlights

Kabel BW GmbH & Co. KG

Telecommunication 

• Implementation of SAP CRM 2007 industry solution for telecommunications
• Integration SAP RMCA and Billing (Kenan FX) in SAP CRM 2007
• SAP NetWeaver technology platform (XI/PI)
• SAP BI as reporting platform (planned)

• SAP CRM 2007 for Telco
• SAP NetWeaver
• SAP BI (planned)

Adolf Würth GmbH & Co. KG 

Retail

• Implementation of movento construction site solution in CRM 2006s and CRM 2007
• Automatic document filing based on NetWeaver Knowledge Management-System
• Integration of document flow from R/3 to CRM

• SAP CRM 2007
• movento construction site solution
• Integration of document flow from R/3 to CRM

Wacker AG

Process Industry 

• Expansion and Optimization of the B2B eShop BuyOnline (BOL)
• Adaptation of the shop-components to the new order entry - consideration of local requirements, particulary in Asia
• BOL-distribution channel supports various sales areas worldwide and different brandings.

• SAP CRM
• WebChannel
• e-Commerce CRM 4.0
• B2B eShop 

fischerweke Arthur Fischer GmbH & Co. KG 

Building supply industry

• Support Release Change to SAP CRM 2007, implementation of construction site solution
• Management/Strategy Consulting and Prototyping for optimization of business processes in construction business based on SAP CRM 5.0 and replacement of Mobile Sales 

• SAP CRM 2007 Activity Management and movento construction site solution
• Strategy and Management Consulting
• SAP CRM 5.0 Marketing, Services
• Data Consolidation 

Cellpack Kunststofftechnik

Manufacturing Industry 

• Construction of an e-shop with variant configuration
• Online configuration with current price and availability data

• SAP eCommerce 5.0
• NetWeaver Application Platform 7.0 
• IPC variant configuration and pricing 
• R/3 4.6C

C. & E. Fein GmbH

Hightech

• Construction of channel marketing for indirect sales channel
• Complete integration of the sales process in CRM, R/3 and BW via Enterprise Portal
• Implementation of marketing processes on the basis of  SAP CRM
• Consolidation and expansion of the existing SAP CRM system
• Check for doubles with certified SAP CRM interface and intergration into CRM 5.0 PCUI

• SAP CRM 5.0 (the world's first SAP CRM 5.0 project LIVE!)
• Marketing
• Campaign management
• Channel management
• Double check integrated into SAP CRM 5.0 PCUI interface

coop

Retail

• Expansion of the B2C e-shops, development of specific special functions,
• Upgrade and adjustment of the R/3 logistic processes 
• Management/strategy consulting and implementation of online supermarket

• SAP Internet Sales
• SAP CRM eSelling & eCommerce
• SAP eCommerce
• Strategy consulting

Celesio AG

Pharmaceutical trade

• Analysis of the deployment potential of standard software products in Internet sales of the OCP in France
• Description of the functional feasibility based on the software package SAP CRM eCommerce  Release 5.0 taking into account the existing systems

• SAP CRM eCommerce Release 5.0
• Management consulting

Trumpf GmbH & Co. KG

Mechanical engineering and facility construction

• Workshop for the analysis and description of the business processes required for the introduction of SAP CRM Service

• Management consulting

Techem AG

Service provider

• Analysis of current SAP CRM marketing campaigns taking into account the customer's own development and recommendation to the roll back the individual development in SAP CRM Standard

• SAP CRM 4.0
• Recommendation for procedure for replacing external customer database

ARP Datacon

Retail

• Introduction of the B2C scenario with CRM Internet Sales 4.0
• Combination with the B2B scenario: companies and private consumers can shop with functions tailored to them
• Additional fuctionalities: credit card transactions from the shop and the Customer Interaction Center (Call Center), special search function in the shop, http://www.arp.ch/  

• SAP CRM Internet Sales 4.0
• SAP eCommerce 4.0

MAN Nutzfahrzeuge AG

Automotive

• Support for upgrade from SAP CRM 3.1 to 5.0
• Technical coaching
• Strategy workshop in advance of the upgrade from 3.1 to 5.0 as basis for the conception of an uniform sales force information system

• Upgrade from SAP CRM 3.1 > 5.0
• Technical coaching
• Development
• Strategy consulting
• Training
• Management coaching

Lonza AG

Process industrie/Chemical industry

• Realization of the e-shop Life Bio Science www.lonza.com 
• Strategy/business process consulting 
• Analysis of the global sales management
• Conception of a reporting system for sales management
• Continuous optimization through re-desing of the SAP R/3 SD module, then building on this, implementation of the  SAP CRM 5.0 platform
• Support for the target conception and implementation of SAP CRM 5.0 for sales, marketing and service for the realization of a 360-degree view of customers

•  B2C WebShop 
• Strategy and management consulting 
• SAP CRM 5.0 Sales, Marketing, Service
• Data consolidation 
• SAP SD (Sales&Distribution) module optimization
• SAP CRM 5.0 Account-& Opportunity-Management Portal
• B2C Web Shop (project in introduction)

International leasing company

Financial services

• Conception of refinancing business of specific business processes as basis for a customer development project

• Development
• SAP CRM 5.0 Leasing

Schöck Bauteile GmbH

Building supply industry

• Determination of the value creation potential
• Implementation of the SAP components Knowledge management, Enterprise Portal, CRM, and BI 
• Implementation of the components SAP xApp Mobile Sales Online for the use of CRM data on moblie end-user devices from BlackBerry

• movento ValueScan 
• SAP CRM 4.0
• SAP NetWeaver including Business Intelligence (BI)
• SAP NetWeaver Enterprise Portal (EP)
• Knowledge Management (KM) 
• movento construction site solution 
• movento usability pack for Enterprise Portal
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• SAP xApp Mobile Sales Online for BlackBerry

Hella KGaA Hueck & Co.

Automotive

• Conception an implementaion of new catalogue management based on SAP CRM 4.0 eSelling for display of accessiores also on the Web sites of the international sales companies. 

• SAP WebChannel (eCommerce) development
• Strategy consulting

ESA Einkaufsgenossenschaft des Schweizer Automobilgewerbes

Automotive

• Construction of a Web shop that is fully intergrated into the existing logistics processes of the ESA.
• Fully-automated transaction of the spare parts and automobile accessory orders made via the e-shop by more than 3000 associated dealers

• SAP eCommerce 4.0
• SAP CRM 4.0
• Integration of the print catalogue and of the "external provider catalogue"

Andrea Noris Zahn AG (ANZAG)

Pharmaceutical trade

• Conception and implementation of  a SAP CRM prototype with SOA approach for the maintenance of customer data in a non-SAP system

• SAP CRM 5.0
• Enterprise Portal Hostsystem SAP Gateway
• eSOA approach development

Gardena GmbH

Consumer goods

• Introduction of SAP CRM 5.0 Moblie Sales in the areas of customer and contact management, activity management, visit reports, surveys, order recording/quick recording, listings, statistical evaluations

• SAP CRM 5.0 Mobile Sales Tablet PC
• aCRM
• Go-Live after < 10 weeks

INTERSPORT e.G.

Wholesale/Retail

• Strategy workshop as basis for upgrade of 3.1 (Mobile Sales und CRM-Enterprise in SAP GUI) to 5.0
• Assessment with respect to functionalities, workflows, usability, and technical implementation
• Support for upgrade from 3.1 to 5.0 taking into account the expansions in the business partner cockpit as well as the requirements from inside sales and maketing

• SAP CRM 5.0
• Enterprise Portal development
• Strategy consulting

Campari Deutschland GmbH

Consumer goods/beverages

• Implementation of a SAP CRM 5.0 system in the coaching approach with the component Mobile Sales Online use occurs via SAP GUI for the area "rolling advertising plan" 
• Management and strategy consulting for the definition of the optimal business processes for supporting the sales force, creation of the requirements definition and assessment matrix as basis for software selection

• SAP CRM 5.0
• Mobile Sales
• Trade Promotion Management
• Strategy consulting
• Software selection

Germanwings GmbH

Aerospace&Defense

• Strategy/business process consulting (analysis and design) for the construction of a system for managing complaint management
• Consulting and implementation of the processes and functions on the basis of SAP CRM Interaction Center
• System configuration surrounding the SAP standard software and its components
• Development of customer-specific requirements surrounding the SAP standard software 

• SAP CRM 5.0
• IC WebClient
• Complaint Management

fischerwerke Arthur Fischer GmbH & Co KG

Building supply industry

•  Management/strategy consulting and creation of a prototype for optimization of the business processes based on  SAP CRM 5.0 and solution of Mobile Sales

• Strategy consulting
• Management coaching
• SAP CRM 5.0 Sales, Marketing, Service
• Data consolidation

Internationaler service provider

Service Provider

• Introduction of service helpdesk on the basis of SAP NetWeaver Solution Manager for the support of service inquiries, processing of error messages, implementation of SLA 

• SAP NetWeaverSolution Manager
• Helpdesk

Siteco Beleuchtungstechnik GmbH

Building supply industry

• Support for the upgrade from SAP CRM 4.0 to 5.0, implementation of SAP Solution Manager for support of technical support for complaint management/complaint processing

• SAP CRM 5.0 upgrade
• SAP NetWeaver Solution Manager
• HelpDesk

Globally-active manufacturer of sporting goods

Consumer goods

• SAP CRM 5.0
• eMarketing
• Campaign Management
• aCRM
• ERM

SEW Eurodrive GmbH

Hightech 

• Conception of a sales reporting system and implementation with SAP Business Intelligence

• SAP NetWeaver Business Intelligence (BI) 

eprimo GmbH

Electric unitility

• Strategy and management consulting for the qualification, visualization, and communication of requirements on a CRM with respect to the software service provider

• Strategy consulting

Swisscom

Telekommunications 

• Management of preventative maintenance, regular maintenance, fault messages for transmission stations/system, and masts: complete mapping of service messages in SAP CRM, intergration with SAP R/3 CS (invioce, determination of fine payments)
• Interface: SAP PCUI without Portal

•  SAP CRM 5.0
• Business Server Pages (BSP)
• Development
• Service
• SAP R/3 CS

Creaton AG

Building supply industry

•  Management business consulting - strategic and operative support for the optimization of business processes in an ongoing CRM project

• Strategy consulting
• Management coaching 

Erco Leuchten GmbH

Building supply industry

• Business process analysis and futher expansion of activity management

•  SAP CRM 5.0

Böhler-Uddeholm Deutschland GmbH

Industrial Manufacturing 

• Business consulting 
• Management consulting 

• Strategy consulting 
• Management coaching 

Windmöller & Hölscher KG

Industrial Manufacturing 

• Deployment analysis for the strategic process analysis for the deployment of SAP CRM in the sales and service organization

• Strategy consulting 
• Process analysis

BOMAG GmbH

Industrial Manufacturing 

•  Strategic analysis of the business processes in sales, marketing, and service
• Analysis of the value drivers in the future sales and service organization

• movento Value-Scan
• Strategy consulting 

Mitsubishi Deutschland GmbH

Automotive

• Intensive training and hands-on training for the project management
• Analysis of the value drivers in the future sales and service organization

• Strategy consulting 
• Training
• Sales Express Solution
• SAP CRM 4.1

IWKA AG

Industrial Manufacturing

• Analysis of the business processes of sales from offer creation to order recording as basis for management consulting for strategy-finding of  a central order center
• Recommendation of the process flows into this order center

•  Strategy consulting 
• Change management

Checkpoint Systems GmbH

Hightech

•  Review of the existing SAP CRM implementation
• Project team coaching for the operation of the solution
• Europe-wide roll-out of Moblie Sales
• Expansion in opportunity management and activity management

•  SAP CRM 4.0
• Mobile Sales
• Enterprise Sales