Building Supply Industry

• Incorporation of external list management with SAP CRM 7.0 into a marketing scenario without system breaks
• Integrated doubles checking when reading in the data and implementation of an individual customer logic for the creation of business partners

• SAP CRM 7.0
• External list management
• Intergration of an external doubles checking solution with ELM

Südzucker AG/Beneo-Group

Food Industry

• SAP CRM 7.0
  Implementation with parallel SAP CRM 4.0 System at Südzucker AG
• Sales-Functions
• Mobile Solution for access to SAP CRM via BlackBerry Smartphones
• Link-up of the external "myBeneo" Portal with exchange of Opportunity-Data

• SAP CRM 7.0 (Account-, Activity-, Opportunity- and Complaint-Management)
• BlackBerry Sales Client for SAP CRM
• SOA-architecture with SAP PI 

SFS Locher AG

Building Supply Industry

• Implementation of the steel service Web shop for online sales of steel products for the construction trade
• Consideration of the individual customer conditions and prices
• Quick and easy product selection using several product attributes

• SAP E-Commerce for ERP 6.0 (ECC)
• SAP ERP product configuration (variant configurator) in the Web shop

Elektrizitätswerke der Stadt Zürich (ewz)

Electric Utility

• Introduction of the movento-specific print catalog solution based on SAP ERP for easy creation of material and tool catalogs
• The software relies on existing data from the SAP system
• Easy, cost-effective solution for the efficient creation of structured print catalogs directly from SAP

• SAP movento print catalog generator based on the SAP ERP material catalog

SPAR Handels AG Schweiz

Trade

• Introduction of SAP CRM for area sales managers for support of SPAR's own stores and SPAR partner markets
• Management of business partner information
• Contact management with visit planning, calendar and e-mail integration
• Integration and management of visit logs and market checklists

• movento click&maximize CRM starter package
• SAP CRM 2007

Scott Sports SA

Consumer Goods Industry

• Development of a prototype for the total renewal of the Scott Sports Web channel on the basis os SAP CRM 7.0 in connection with the existing SAP ERP industry solution SAP AFS (Apparel and Footwear Solution)
• Optimization of the current B2B e-commerce platform for worldwide sales via the Scott Sports dealer network

• SAP CRM 7.0 Web Channel in connection with SAP AFS (SAP Apparel and Footwear Solution)
• SAP E-Commerce for ERP 5.0
• SAP CRM and SAP E-Commerce middleware integration for exchange of material main data from SAP AFS

Magnum 07

Service Provider/Refrigeration Technology

• Implementation of SAP CRM 7.0 with service functions and integration of SAP CRM 7.0 into SAP ERP 6.0
• Mobile solution for service technicians with online access to data from SAP CRM
• Incorporation of the customer portal into SAP CRM for status query of the current service orders
• Interactive reporting for the evaluation of the service processes

• SAP CRM 7.0 Service with Service-Management, Service-Order-Management, Installed-Base-Management
• SAP CRM 7.0 Sales with Account- and Activity-Management
• Interactive Reporting

C. & E. Fein GmbH

High-Tech

• Follow-up project, Fein has been a movento customer since 2004
• Upgrade from SAP CRM 5.0 to 7.0 with Sales-Scenarios

• Upgrade to SAP CRM 7.0
• SAP CRM 7.0 Sales

Sulzer Pumps Finland Oy

Manufacturing Industry

• Upgrade of the existing spare parts shop (B2B) from SAP ERP 4.0 to 5.0
• Replacement of the asset service portal and mapping of the system management functions in the Web Shop (e.g. search via product ID wth jump to the techncal documentation, display of customer-specific spare parts prices).

• SAP E-Commerce for SAP ERP 5.0
• Variant configuration and SAP AP 7.0 (VMC/ICP)

Bombardier Transportation GmbH

Manufacturing Industry

• B2B Web Shop "myBTSpares"
• Web-based Spare Parts Catalogue and Online-Shop based on SAP CRM 7.0 
• Integration in SAP ERP

• SAP CRM 7.0
• SAP CRM Web Channel

Nilfisk-Advance A/S

Manufacturing Industry

• International project for the creation of a European control implementation for SAP CRM (sales and service) with Business Blueprint
• Roll-out of the existing SAP R/3 ERP solution (Denmark and France)
• Analysis of the actual and target processes in the following areas: Business partner management, sales and service.
• Integration with the finance and logistics processes in SAP ERP as well as integration of the existing offline application for the mobile sales force in the SAP CRM and ERP processes.

• SAP CRM 2007
• Business Blueprint
• SAP ERP R/3 roll-out (Denmark, France and Benelux)
• SAP CRM Sales and Service
• Data migration from existing systems
  

Schütz GmbH & Co. KGaA

Manufacturing Industry

• Technical upgrade of SAP CRM4.1 SXP to SAP CRM 7.0 with the components Account-, Opportunity- and Activity-Management with new installation of SAP CRM 7.0,
• Server-side groupware integration Lotus Notes

• Technical upgrade to SAP 7.0
• Account-, Opportunity- and Activity-Management
• Surveys
• Groupware integration
• Interactive Reporting
• Data migration

Lekkerland Germany GmbH & Co.KG

Wholesaler

• Optimization and functional expansion of the internal IC Web Client service desk for the support of IT users, key users, and decentral help desks (countries) for problem management.
• Expansion of the in-box functionalities, search function incl. storage possibilities and hit list.
• Additional functions of the service ticket and expansion of the ticket routing.
• Add-on for activity management in the course of the customer support strategy: Application for assessing the customer using key data. Display and evaluation functions for the entire sales force.
• Campaign Management: Campaign planning and activity generation for the control of the sales force.
• Support for all applications.

• IC Web Client
• SAP CRM 5.0 Activity- and Campaign-Management
  

Bertelmann AG

Media

• In-bound service call center for the lotto business in Spain:
• Customer and order as well as contract management
• Address selection and export from campaign management to external call center
• Incorporation of SAP CRM into external game management system for the handling of the accounting
• Incorporation of ProfiForms for written customer communication
• Reporting and controlling on Web UI with SAP BI and SEM: Key figure planning and checking in SAP CRM
  

• SAP CRM 7.0 in the ramp-up
  
• SAP CRM 7.0 Campaign Management

Messe Frankfurt GmbH

Service Provider 

• Consulting and implementation to increase user acceptance by improving the PCUI interface
• Optimization of the performance of SAP NetWeaver
• Improvement of the display of marketing characteristics and characteristic groups. Display and maintenance of the characteristics with authorization check, integrated into WebUI for faster processing of the characteristics.

• Performance optimization of SAP NetWeaver
• Expansion/optimizations of the CRM 5.0 PCUI interface
• New interface for marketing characteristics

Telekommunications 

• Service call center for medium-sized companies for the receipt of telephone fault messages and handling or all customer concerns in connection with medium-sized business contracts.
• Direct initiation of further business case processing transactions in SAP ERP as well as in other operative systemsfrom the service call center application.

•  SAP CRM Interaction Center WebClient
• SAP CRM Service
• Integration of SAP ERP CS via ITS (Internet Transaction Server)
• Holistic, system-spanning document flow
• Voice over IP telephony integration (Genesys)

Building Supply Industry 

• Business Blueprint
• Implementation of movento construction site solution in SAP CRM 2007 
• Integration of document flow from SAP R/3 to SAP CRM

• SAP CRM 2007
• movento construction site solution
• Integration of document flow from SAP R/3 to SAP CRM 

Public Administration

• Optimization, redesign, and functional expansion of the existing Web shop SBZ ("School and office material central") for adminstration employees and schools
• OCI connection (open catalogue interface) to an external catalogue of a printing materials supplier

Mechanical Engineering and Faciltiy Construction

•  Implemetation of a call center solution
• Communication with lift module via interaction center
• Connection of the  call center to Genesys telephone system (telephony control)
• SAP CRM access via IC Web client
• Middleware expansions

• SAP CRM 2007
• IC WebClient
• SAP R/3 Integration 

High-Tech

• Consulting and enhancement of the company's e-shop (ERP)
• Expansions for price-finding functionalities for the quoting tool
• Consideration of the complex pricing scheme for bid creation and expansion of pricing for automatic freight determination
• Support for the European roll-ou for the quoting tool with additional funcionalities

•  SAP ECC 6.0 mit ITS (Internet Transaction Server) 

Building Services and Systems Engineering

•  Analysis and design of generic search for telephone numbers in the SAP CRM Customer Interaction Center

• SAP CRM Customer Interaction Center 

Telecommunication 

• Business Blueprint for SAP CRM 2007 industry solution for telecommunications and Integration SAP RMCA and Billing (Kenan FX) in SAP CRM 2007
• Blueprint SAP NetWeaver technology platform (XI/PI)

• SAP CRM 2007 for Telco
• SAP NetWeaver

Download

• Customer Success-Story

Process Industry 

• Expansion and Optimization of the B2B eShop BuyOnline (BOL)
• Adaptation of the shop-components to the new order entry - consideration of local requirements, particulary in Asia
• BOL-distribution channel supports various sales areas worldwide and different brandings.

• SAP CRM
• WebChannel
• e-Commerce CRM 4.0
• B2B eShop 

Building Supply Industry

• Support Release Change to SAP CRM 2007, implementation of construction site solution
• Management/Strategy Consulting and Prototyping for optimization of business processes in construction business based on SAP CRM 5.0 and replacement of Mobile Sales 

• SAP CRM 2007 Activity Management and movento construction site solution
• Strategy and Management Consulting
• SAP CRM 5.0 Marketing, Services
• Data Consolidation 

Download

• Customer Success-Story

•  SAP Success-Story

Retail

• Design of  iPhone Application for mobile shopping at coop@home
• Expansion of the B2C e-shops, development of specific special functions,
• Upgrade and adjustment of the R/3 logistic processes 
• Management/strategy consulting and implementation of online supermarket

• XML Web Services 
• SAP Internet Sales
• SAP CRM eSelling & eCommerce
• SAP eCommerce
• Strategy consulting

Pharmaceutical Trade

• Analysis of the deployment potential of standard software products in Internet sales of the OCP in France
• Description of the functional feasibility based on the software package SAP CRM eCommerce  Release 5.0 taking into account the existing systems

• SAP CRM eCommerce Release 5.0
• Management consulting

Mechanical Engineering and Facility Construction

• Workshop for the analysis and description of the business processes required for the introduction of SAP CRM Service

• Management consulting

Service Provider

• Analysis of current SAP CRM marketing campaigns taking into account the customer's own development and recommendation to the roll back the individual development in SAP CRM Standard

• SAP CRM 4.0
• Recommendation for procedure for replacing external customer database

Retail

• Introduction of the B2C scenario with CRM Internet Sales 4.0
• Combination with the B2B scenario: companies and private consumers can shop with functions tailored to them
• Additional fuctionalities: credit card transactions from the shop and the Customer Interaction Center (Call Center), special search function in the shop, http://www.arp.ch/  

• SAP CRM Internet Sales 4.0
• SAP eCommerce 4.0

Automotive

• Support for upgrade from SAP CRM 3.1 to 5.0
• Technical coaching
• Strategy workshop in advance of the upgrade from 3.1 to 5.0 as basis for the conception of an uniform sales force information system

• Upgrade from SAP CRM 3.1 > 5.0
• Technical coaching
• Development
• Strategy consulting
• Training
• Management coaching

Download

• Customer Succes-Story

•  SAP Success-Story
• BlackBerry Case Study Schöck Bauteile GmbH
  

Automotive

• Conception an implementaion of new catalogue management based on SAP CRM 4.0 eSelling for display of accessiores also on the Web sites of the international sales companies. 

• SAP WebChannel (eCommerce) development
• Strategy consulting

• SAP Success Story 

Pharmaceutical Trade

• Conception and implementation of  a SAP CRM prototype with SOA approach for the maintenance of customer data in a non-SAP system

• SAP CRM 5.0
• Enterprise Portal Hostsystem SAP Gateway
• eSOA approach development

Consumer Goods

• Introduction of SAP CRM 5.0 Moblie Sales in the areas of customer and contact management, activity management, visit reports, surveys, order recording/quick recording, listings, statistical evaluations

• SAP CRM 5.0 Mobile Sales Tablet PC
• aCRM
• Go-Live after < 10 weeks

Wholesale/Retail

• Strategy workshop as basis for upgrade of 3.1 (Mobile Sales und CRM-Enterprise in SAP GUI) to 5.0
• Assessment with respect to functionalities, workflows, usability, and technical implementation
• Support for upgrade from 3.1 to 5.0 taking into account the expansions in the business partner cockpit as well as the requirements from inside sales and maketing

• SAP CRM 5.0
• Enterprise Portal development
• Strategy consulting

Download

• Customer Success-Story

Aerospace&Defense

• Strategy/business process consulting (analysis and design) for the construction of a system for managing complaint management
• Consulting and implementation of the processes and functions on the basis of SAP CRM Interaction Center
• System configuration surrounding the SAP standard software and its components
• Development of customer-specific requirements surrounding the SAP standard software 

• SAP CRM 5.0
• IC WebClient
• Complaint Management

Building Supply Industry

• Support for the upgrade from SAP CRM 4.0 to 5.0, implementation of SAP Solution Manager for support of technical support for complaint management/complaint processing

• SAP CRM 5.0 upgrade
• SAP NetWeaver Solution Manager
• HelpDesk

High-Tech 

• Conception of a sales reporting system and implementation with SAP Business Intelligence

• SAP NetWeaver Business Intelligence (BI) 

Electric Utility

• Strategy and management consulting for the qualification, visualization, and communication of requirements on a CRM with respect to the software service provider

• Strategy consulting

Telekommunications 

• Management of preventative maintenance, regular maintenance, fault messages for transmission stations/system, and masts: complete mapping of service messages in SAP CRM, intergration with SAP R/3 CS (invioce, determination of fine payments)
• Interface: SAP PCUI without Portal

•  SAP CRM 5.0
• Business Server Pages (BSP)
• Development
• Service
• SAP R/3 CS

Building Supply Industry

• Management business consulting - strategic and operative support for the optimization of business processes in an ongoing CRM project

• Strategy consulting
• Management coaching 

Industrial Manufacturing 

• Business consulting 
• Management consulting 

• Strategy consulting 
• Management coaching 

Industrial Manufacturing 

• Deployment analysis for the strategic process analysis for the deployment of SAP CRM in the sales and service organization

• Strategy consulting 
• Process analysis

Industrial Manufacturing 

•  Strategic analysis of the business processes in sales, marketing, and service
• Analysis of the value drivers in the future sales and service organization

• movento Value-Scan
• Strategy consulting 

Automotive

• Intensive training and hands-on training for the project management
• Analysis of the value drivers in the future sales and service organization

• Strategy consulting 
• Training
• Sales Express Solution
• SAP CRM 4.1

Industrial Manufacturing

• Analysis of the business processes of sales from offer creation to order recording as basis for management consulting for strategy-finding of  a central order center
• Recommendation of the process flows into this order center

•  Strategy consulting 
• Change management

High-Tech

•  Review of the existing SAP CRM implementation
• Project team coaching for the operation of the solution
• Europe-wide roll-out of Moblie Sales
• Expansion in opportunity management and activity management

•  SAP CRM 4.0
• Mobile Sales
• Enterprise Sales