• Consulting and implementation to increase user acceptance by improving the PCUI interface
• Optimization of the performance of SAP NetWeaver
• Improvement of the display of marketing characteristics and characteristic groups. Display and maintenance of the characteristics with authorization check, integrated into WebUI for faster processing of the characteristics.

• Performance optimization of SAP NetWeaver
• Expansion/optimizations of the CRM 5.0 PCUI interface
• New interface for marketing characteristics

• Service call center for medium-sized companies for the receipt of telephone fault messages and handling or all customer concerns in connection with medium-sized business contracts.
• Direct initiation of further business case processing transactions in SAP ERP as well as in other operative systemsfrom the service call center application.

•  SAP CRM Interaction Center WebClient
• SAP CRM Service
• Integration of SAP ERP CS via ITS (Internet Transaction Server)
• Holistic, system-spanning document flow
• Voice over IP telephony integration (Genesys)

• Business Blueprint
• Implementation of movento construction site solution in SAP CRM 2007 
• Integration of document flow from SAP R/3 to SAP CRM

• SAP CRM 2007
• movento construction site solution
• Integration of document flow from SAP R/3 to SAP CRM 

• Optimization, redesign, and functional expansion of the existing Web shop SBZ ("School and office material central") for adminstration employees and schools
• OCI connection (open catalogue interface) to an external catalogue of a printing materials supplier

•  Implemetation of a call center solution
• Communication with lift module via interaction center
• Connection of the  call center to Genesys telephone system (telephony control)
• SAP CRM access via IC Web client
• Middleware expansions

• SAP CRM 2007
• IC WebClient
• SAP R/3 Integration 

• Consulting and enhancement of the company's e-shop (ERP)
• Expansions for price-finding functionalities for the quoting tool
• Consideration of the complex pricing scheme for bid creation and expansion of pricing for automatic freight determination
• Support for the European roll-ou for the quoting tool with additional funcionalities

•  SAP ECC 6.0 mit ITS (Internet Transaction Server) 

•  Analysis and design of generic search for telephone numbers in the SAP CRM Customer Interaction Center

• SAP CRM Customer Interaction Center 

• Business Blueprint for SAP CRM 2007 industry solution for telecommunications and Integration SAP RMCA and Billing (Kenan FX) in SAP CRM 2007
• Blueprint SAP NetWeaver technology platform (XI/PI)

• SAP CRM 2007 for Telco
• SAP NetWeaver

• Implementation of movento construction site solution in CRM 2006s and CRM 2007
• Automatic document filing based on NetWeaver Knowledge Management-System
• Integration of document flow from R/3 to CRM

• SAP CRM 2007
• movento construction site solution
• Integration of document flow from R/3 to CRM

• Expansion and Optimization of the B2B eShop BuyOnline (BOL)
• Adaptation of the shop-components to the new order entry - consideration of local requirements, particulary in Asia
• BOL-distribution channel supports various sales areas worldwide and different brandings.

• SAP CRM
• WebChannel
• e-Commerce CRM 4.0
• B2B eShop 

• Support Release Change to SAP CRM 2007, implementation of construction site solution
• Management/Strategy Consulting and Prototyping for optimization of business processes in construction business based on SAP CRM 5.0 and replacement of Mobile Sales 

• SAP CRM 2007 Activity Management and movento construction site solution
• Strategy and Management Consulting
• SAP CRM 5.0 Marketing, Services
• Data Consolidation 

• Construction of an e-shop with variant configuration
• Online configuration with current price and availability data

• SAP eCommerce 5.0
• NetWeaver Application Platform 7.0 
• IPC variant configuration and pricing 
• R/3 4.6C

•  SAP Success-Story

• Design of  iPhone Application for mobile shopping at coop@home
• Expansion of the B2C e-shops, development of specific special functions,
• Upgrade and adjustment of the R/3 logistic processes 
• Management/strategy consulting and implementation of online supermarket

• XML Web Services 
• SAP Internet Sales
• SAP CRM eSelling & eCommerce
• SAP eCommerce
• Strategy consulting

• Analysis of the deployment potential of standard software products in Internet sales of the OCP in France
• Description of the functional feasibility based on the software package SAP CRM eCommerce  Release 5.0 taking into account the existing systems

• SAP CRM eCommerce Release 5.0
• Management consulting

• Workshop for the analysis and description of the business processes required for the introduction of SAP CRM Service

• Management consulting

• Analysis of current SAP CRM marketing campaigns taking into account the customer's own development and recommendation to the roll back the individual development in SAP CRM Standard

• SAP CRM 4.0
• Recommendation for procedure for replacing external customer database

• Introduction of the B2C scenario with CRM Internet Sales 4.0
• Combination with the B2B scenario: companies and private consumers can shop with functions tailored to them
• Additional fuctionalities: credit card transactions from the shop and the Customer Interaction Center (Call Center), special search function in the shop, http://www.arp.ch/  

• SAP CRM Internet Sales 4.0
• SAP eCommerce 4.0

• Support for upgrade from SAP CRM 3.1 to 5.0
• Technical coaching
• Strategy workshop in advance of the upgrade from 3.1 to 5.0 as basis for the conception of an uniform sales force information system

• Upgrade from SAP CRM 3.1 > 5.0
• Technical coaching
• Development
• Strategy consulting
• Training
• Management coaching

• Realization of the e-shop Life Bio Science www.lonza.com 
• Strategy/business process consulting 
• Analysis of the global sales management
• Conception of a reporting system for sales management
• Continuous optimization through re-desing of the SAP R/3 SD module, then building on this, implementation of the  SAP CRM 5.0 platform
• Support for the target conception and implementation of SAP CRM 5.0 for sales, marketing and service for the realization of a 360-degree view of customers

•  B2C WebShop 
• Strategy and management consulting 
• SAP CRM 5.0 Sales, Marketing, Service
• Data consolidation 
• SAP SD (Sales&Distribution) module optimization
• SAP CRM 5.0 Account-& Opportunity-Management Portal
• B2C Web Shop (project in introduction)

International leasing company

Financial services

• Conception of refinancing business of specific business processes as basis for a customer development project

• Development
• SAP CRM 5.0 Leasing

•  SAP Success-Story
• BlackBerry Case Study Schöck Bauteile GmbH
  

• Conception an implementaion of new catalogue management based on SAP CRM 4.0 eSelling for display of accessiores also on the Web sites of the international sales companies. 

• SAP WebChannel (eCommerce) development
• Strategy consulting

• SAP Success Story 

• Conception and implementation of  a SAP CRM prototype with SOA approach for the maintenance of customer data in a non-SAP system

• SAP CRM 5.0
• Enterprise Portal Hostsystem SAP Gateway
• eSOA approach development

• Introduction of SAP CRM 5.0 Moblie Sales in the areas of customer and contact management, activity management, visit reports, surveys, order recording/quick recording, listings, statistical evaluations

• SAP CRM 5.0 Mobile Sales Tablet PC
• aCRM
• Go-Live after < 10 weeks

• Strategy workshop as basis for upgrade of 3.1 (Mobile Sales und CRM-Enterprise in SAP GUI) to 5.0
• Assessment with respect to functionalities, workflows, usability, and technical implementation
• Support for upgrade from 3.1 to 5.0 taking into account the expansions in the business partner cockpit as well as the requirements from inside sales and maketing

• SAP CRM 5.0
• Enterprise Portal development
• Strategy consulting

• Implementation of a SAP CRM 5.0 system in the coaching approach with the component Mobile Sales Online use occurs via SAP GUI for the area "rolling advertising plan" 
• Management and strategy consulting for the definition of the optimal business processes for supporting the sales force, creation of the requirements definition and assessment matrix as basis for software selection

• SAP CRM 5.0
• Mobile Sales
• Trade Promotion Management
• Strategy consulting
• Software selection

• Strategy/business process consulting (analysis and design) for the construction of a system for managing complaint management
• Consulting and implementation of the processes and functions on the basis of SAP CRM Interaction Center
• System configuration surrounding the SAP standard software and its components
• Development of customer-specific requirements surrounding the SAP standard software 

• SAP CRM 5.0
• IC WebClient
• Complaint Management

•  Management/strategy consulting and creation of a prototype for optimization of the business processes based on  SAP CRM 5.0 and solution of Mobile Sales

• Strategy consulting
• Management coaching
• SAP CRM 5.0 Sales, Marketing, Service
• Data consolidation

Internationaler service provider

Service Provider

• Introduction of service helpdesk on the basis of SAP NetWeaver Solution Manager for the support of service inquiries, processing of error messages, implementation of SLA 

• SAP NetWeaverSolution Manager
• Helpdesk

• Support for the upgrade from SAP CRM 4.0 to 5.0, implementation of SAP Solution Manager for support of technical support for complaint management/complaint processing

• SAP CRM 5.0 upgrade
• SAP NetWeaver Solution Manager
• HelpDesk

Globally-active manufacturer of sporting goods

Consumer goods

• SAP CRM 5.0
• eMarketing
• Campaign Management
• aCRM
• ERM

• Conception of a sales reporting system and implementation with SAP Business Intelligence

• SAP NetWeaver Business Intelligence (BI) 

• Strategy and management consulting for the qualification, visualization, and communication of requirements on a CRM with respect to the software service provider

• Strategy consulting

• Management of preventative maintenance, regular maintenance, fault messages for transmission stations/system, and masts: complete mapping of service messages in SAP CRM, intergration with SAP R/3 CS (invioce, determination of fine payments)
• Interface: SAP PCUI without Portal

•  SAP CRM 5.0
• Business Server Pages (BSP)
• Development
• Service
• SAP R/3 CS

•  Management business consulting - strategic and operative support for the optimization of business processes in an ongoing CRM project

• Strategy consulting
• Management coaching 

Erco Leuchten GmbH

Building supply industry

• Business process analysis and futher expansion of activity management

•  SAP CRM 5.0

• Business consulting 
• Management consulting 

• Strategy consulting 
• Management coaching 

• Deployment analysis for the strategic process analysis for the deployment of SAP CRM in the sales and service organization

• Strategy consulting 
• Process analysis

•  Strategic analysis of the business processes in sales, marketing, and service
• Analysis of the value drivers in the future sales and service organization

• movento Value-Scan
• Strategy consulting 

• Intensive training and hands-on training for the project management
• Analysis of the value drivers in the future sales and service organization

• Strategy consulting 
• Training
• Sales Express Solution
• SAP CRM 4.1

• Analysis of the business processes of sales from offer creation to order recording as basis for management consulting for strategy-finding of  a central order center
• Recommendation of the process flows into this order center

•  Strategy consulting 
• Change management

•  Review of the existing SAP CRM implementation
• Project team coaching for the operation of the solution
• Europe-wide roll-out of Moblie Sales
• Expansion in opportunity management and activity management

•  SAP CRM 4.0
• Mobile Sales
• Enterprise Sales