Clarity about the path
You have set yourself a goal: the optimization of your customer-oriented business processes.
However without clarity about the underlying processes, a sensible CRM introduction is not conceivable. We illuminate and scrutinize your existing processes - when searching for potential for improvement.
Without agreed-upon processes that are understood by everyone, there will be no verifiable achievement of goals in your CRM project. Together we will define the processes and inform you at that point that under certain circumstances, processes can be different or be designed more efficiently and in more user-friendly fashion with particular tools and methods.
- Analysis of the processes in Marketing, Service, and Sales
- Process modeling and optimization
- Change management